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Original Post
I called the 1-888 customer service number and talked to someone who was clueless about my area. The person read through a "script" that did not fit what I was calling about and was unable to answer my questions. The person could not speak English clearly and we misunderstood each other several times. I offered to do the survey after the call and, surprise, surprise, a machine called me and asked me multiple choice questions that did not fit the issue I wanted to discuss. Comcast needs to rethink their "customer care" program.