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Original Post
I Turned on my TV at 8:00 AM and had all my channels, went back to channel 3 one hour later and it was gone from the guide,completly erased. I called to report outage and the techs sounded like I was a alien, it's not rocket science the channel has failed at the origin not at the box. It was complete missing from the channel guide and very simple to explain but it was like dealing with a used car salesman instead of customer service who wants to help, the easy response is issue a credit and wait. Some peole are bed ridden and need their televisions, I was told we will work on it, but acted like I was crazy and did'nt know what I was talking about. 1.3 is a generous rating for Comcast Customer Service