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Had a need to change the password on our email account and a problem arose because I could not answer a "secret question". The service people I contacted via a chat line and eventually by phone did not speak English language. The names they used were Asian. It was very difficult tedious experience. I was asked my name, address, phone number, and account number 4 times and they were still not satisfied that they would clear be willing to help. We have been cable customers for 40 years in the same house; we have always paid our bill well before its due date. The service I received was extremely improper!