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Original Post
Box just went dark one evening... rebooting by cutting power didn't work. Went to replace the box & remote at our local Comcast store that's run by evil little angry witches but I wasn't on the account, only my wife, so I was turned away. I called customer service, spoke to a CSR out of the Texas call center. He explained why the witches turned me away, promptly added me as an authorized user on the account and I was able to get a replacement DVR w/remote on the spot. Blame the Comcast bureaucracy BS! Sometimes it's not the people.