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Same here. My comcast cable is part of a package through my homeowner's dues. All I have is a simple question about how to take a channel off my Favorites list. After calling both the 1-800 and the local Comcast office for my area, I got no human being to help me. Instead it was a series of recordings, digit selections and automatic hang-ups. One of the recordings states, "We see there is an outage in your area, and we will not answer your call until it is resolved." First of all there IS no outage in my area, and 2nd someone should still be able to answer a phone if there was! What bullsh**!