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Original Post
I attempted to get a cable and internet service problem resolved for a handicapped person who uses the internet service for his ony means of communications (video sign language relay). Comcast failed to respond for two scheduled appointments over a 72 hour period leaving this person with no ability to communicate with anyone in the event of an emergency. I personally spent a total of 4 hours and twenty minutes over the course of two days on the phone with Comcast Reps who did not resolve the simple issue of scheduling a technician to respond to the residence. If you want a real experience in frustration...try asking to speak with a supervisor. The attitude and lack of response was SHAMEFULL.