Appalling customer care
New Year's Eve I arrived at the store at 3:10pm. i was told when i called at 10am That the store closed at 6pm. Not true. The store, without any prior notice, closed at three. There were still workers and still customers present in the building. All I wanted to do was return my cable box because I am moving to a new city. And employee, extremely rudely told me to leave and that no more customers were allowed in regardless of the issue. A cable box return is as simple as scanning the number on the back and matching it with the persons account. Customer service fail. We will NEVER use time Warner cable again because it seems their workers are more worried about celebrating the new year at three o'clock rather than helping an existing customer, who by the way would have reconnected their service in Houston, but now will make sure to not give this company another dime.
