9 Reviews For Mattress Firm

Average Customer Rating

Score4.1

Review for: Mattress Firm in Tulsa, OK

Joe

The saleswoman was very knowledgeable & helpful & we're very happy with our new mattress.

-by (06, May, 2013)
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Review for: Mattress Firm in West Des Moines, IA

Comments about Mattress Purchase

We are pleased to write a brief review of our recent experience in selecting and purchasing our mattress and boxspring set at MATTRESSFIRM. From the moment we entered our local Mattressfirm retail shop, we were treated with courtesy and kindness. The manageress of the shop listened politely to our list of requirements and took time to cite features of those products which matched our requirements. She was candid with product description, price, and store delivery policies. Additionally, the delivery crew was prompt, courteous and very efficient. Since our experience was so positive, we promptly recommended to our son in Dallas that he purchase his mattress and boxspring from Mattressfirm. This was after a decidedly negative experience with a large chain retail shop and he was very displeased with his purchase. We just learned that he did, indeed, purchase a set from Mattressfirm and loves it. We would be quite pleased to recommend to others the advantage of shopping at Mattressfirm. Thank you, Robert E. Osborne 1808 South Kalanchoe Place, Broken Arrow, OK 74012

-by (03, May, 2013)
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Review for: Mattress Firm in Cedar Rapids, IA

very pleased

the salesman at the store was excellent. very friendly and knew his product. made making the purchase very easy. the delivery guys where rite on time and again very nice. everyone we dealt with at mattress firm where excellent. recommend them to everyone looking for a new bed.

-by (29, April, 2013)
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Review for: Mattress Firm in Des Moines, IA

Being Happy & Satisfied

Hi. We'll i stopped in to try the mattress at Valley West Mall. and a women named Lori came up to me and said may i help you . i'm here to buy a new mattress .and she told me everything about the mattress and i fell in love with the mattress she was so nice to me. i am very very Happy & So Satisfied of buying a GLORY MATTRESS it's so soft and it's the BEST THANK YOU SO MUCH

-by (08, April, 2013)
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Review for: Mattress Firm in Tulsa, OK

First Time Shopper

I had a great time just looking at all the mattresses! The saleswoman was very informative and answered all my questions with a great deal of knowledge about the product!!! I would definitely recommend anyone to shop here for their next bed....

-by (29, March, 2013)
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Review for: Mattress Firm in Plano, TX

Nightmare

The worst company to deal with. Low grade service at the store, and worst customer service ever. They charge for delivery fee even when they made the mistake and brought you the defective product. I have never seen such a low standards and regards for customers in any business. Keep your money and go to Ikea, you will have a lot better service and product.

-by (22, January, 2013)
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Review for: Mattress Firm in Greensboro, NC

Outstanding customer service

This was our 2nd stop looking for a new mattress. Our 1st stop was Ashley furniture, needless to say we didn't make a purchase at Ashley. However we were greeted as soon as we walked in the door by Lauren and Kyle. They showed us the top of the line all the way down to the bottom of the line. Both were extremely helpful, during our shopping experience. It was my first time in the store and will not be my last. The customer service was second to none and the delivery was on time. The mattress delivered was not correct and within a few hours they had the right mattress set up. From Lauren and Kyle in the sales room to the delivery folks all were respectful and prompt. I encourage anyone looking for a mattress to check out Lauren and Kyle at Mattress Firm on Bridford Parkway, outstanding service. Thanks guys!

-by (30, December, 2012)
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