15 Reviews For Cold Stone Creamery

Great service, great product, family oriented! Great location next to the movie theatre for a movie and icecream night!!

Lately the servers have not been friendly, especially the guys working at the store. Love the ice cream, but need the servers need to make the experience more fun.

Real and delicious ice cream right next to a bookstore. Overall good service. If you are in a hurry you can grab a qt. of some flavors ready to go.

This is a review The young man who works at that store was amazing. Very friendly and a pleasure to talk to great Costmer service

Good place for ice cream meet.

Nice good place to meet and enjoy ice cream

Every time I'm in the area I go to cold stone. I like the many different flavors and they'll put anything and I mean ANYTHING into your ice cream. I love it!

This place is amazing! Although we had to wait about 4 minutes for someone to come help us...it was worth the wait!

I enjoy cold stone but at times this one is rather slow with service., I also think coldstone is pricey but in warm weather there are coupons available. Try the red velvet cupcakes

The store was very nice and quiet that particlar day. I beleive it could have been a weekday. I was interested in a Birthday cake and was delighted. I have 4 days to put a cake order in, see how it goes.

Thanks

Both the ice cream and the service are excellent in this place. I don't really enjoy ice cream very much because of my lactose intolerance, but oftentimes I can't help myself when I'm passing by this Coldstone Creamery and I find myself heading for it anyway. I would recommend this shop to anyone whether they like ice cream or not. While the line is usually long (because many people share the same opinion as I) the servers are quick to smile and quicker to serve, and you'll be in and out in no time.

Ive always loved Cold Stones ice cream until I got a chance to order from the GM, and his girlfriend, who is an assistant manager. The rudeness my friend, grandmother, and I experienced was absolutely uncalled for, especially when all we wanted was some ice cream! I just felt like the employee was disrespectful towards my grandmother. There was no one else in the store except the 3 of us and my bff and I had wanted to treat her for helping us out with something. She couldnt have been deciding for more than a couple minutes, nothing unusual for a woman in her mid-eighties, when she was told that if she didnt order something in the next minute, she wouldn't be able to order anything. This was a little less than an hour before closing. Ive heard other stories about this place from friends. Another friend of mine had a husband who worked there and was fired without reason after working for 3 weeks (he was still a trainee... a hard-worker who had just moved here from the oil fields in Oklahoma or Texas). The husband was harassed and threatened by the GM when he demanded answers for the termination, as was my friend, the wife, when she went in to figure out what the heck was going on. (Funny how the rude employees with absolutely no customer service skills get to stick around while the new trainee gets fired, right?) One more account of the rudeness of this place is from an employee of a neighboring shop who went in about 30 minutes to closing and claimed the assistant manager "had absolutely no respect for her as a customer" and "made her feel like sh**" for trying to get ice cream after her long shift next door. As someone who has worked in food/customer service since I was 16, I find this absolutely ridiculous. Yeah, sometimes we dont want customers coming in right before closing, but when they do, have some respect and treat them like the awesome customers they are.... Still love the ice cream, but unfortunately for them I will be going to TnTs from now on and will be encouraging everyone else to do the same...

This location has an amazing staff , always super friendly . This is by far the best cold stone!

I was very disappointed with my online purchase ordered a special cake for my sons 17th birthday and when I went to pick it up they had the wrong cake sure they apologized and gave me two 6 inch instead of my one 8 inch I ordered. Was already payed for so settled with the trade. Still when you pay 30.00 for a cake special order it should be correct when you pick it up.

this coldstone location is terrible. The employees could care less about making a quallity product. Try the las posas location.I have never been disapointed.