13 Reviews For Burlington Coat Factory

Dont ever cone to this store. U will wait for hours before u can pay for few items. It is not holiday season.!!!! Store is smell and is not in order. bad bad bad customer service.

Good store always organized.. but these girls are so bold... needs under cover lp

This location is great for shopping, very friendly employees. Stocking department does a great job!

Great store with good service but could not stand these ghetto mofos near me stealing. I guess you can't catch all of them.

Horrible store! Always messy, dirty. Understaffed. Always long lines. Jewelry broken. Junk store with trashy clientele.

Was greeted several times by the workers

Was asking for them to help me look for a mirror in their store. First I had to call3 times just to get the manager to the phone!!!! Then she could not help out unles I had the SKU number. I had a picture I asked to send so they could look in the store for me. She gave an email that she barely could say properly.... Being a manager and all....and offcourse email did not work. Called back but only manager could give the email, again, and she never took the call!!!

Really crappy area. No parking lot mainteance. Pot holes you can get lost in. Store is just dirty. Employees not very helpful.

Lisa was extremely helpful. She didn't mind calling other stores to find out if they had the size I needed.

trashy store you can def get some good deals they have a pretty good selection very poor customer service tho

Excelent store. Very clean and organized, Huge difference from about 3 years ago. I was able to find all that i needed for my kids and my wife and the customer service that we received was excellent. L.P greated us at the door as well as when we left and the manager and other employees gave us all of the help that we needed to find all of what we were looking for.

The store manager looked so tired and lord only knows how many hours the employees have to work during this season. I was in there close to midnight. The manager put a big friendly smile on his face and ask if I needed any help. His tired feet and legs walked me to each item and helped me reach the top shelf items. He was so nice. I was suprised to get such wonderful service. Most people just point in the direction and count the isles off to you. Usually telling you the wrong isle but this nice man treated me with respect and kind service, He is truly an asset to your organization.

I Went to this burlington because the burlington close to my house didnt have my shoe size the girl that work in the one close to my house called this burlington and told them to hold a pair of boots and gave all the description, i was there so i heard the whole conversation and info. so i drive to this burlington i go to customer service and tell them i am here to pick up some shoes i put on hold i gave her my name the girl says nobody called by that name to hold any shoes so i ask the manager and the manager finds my box with my name on it and the girl says oh yeah i forgot. so i get annoyed they made me wait a while for that answer and bcus i drove from another burlington to this one and they had hold the wrong shoes and horrible customer service. so i look around this store and find another shoes i am interested in buying since they didnt have the ones i had put on hold then i go to the cashier getting ready to pay and complain to the manager to give me a 10% discount for their fault letting me waste gas driving to them and specially because they didnt hold the right shoes so he laughs like if it was funny and they didnt have nothing to do with that. yes is their fault my plan was go to them to pick up the right description so because is their fault for holding the wrong shoe they are suppose to keep the customer happy and at least give a 10% discount i swear i am never going here i didnt even bought those boots i was interested in. this place has BAD CUSTOMER SERVICE!