Incompetent
I purchased an MP3 player only to find it was missing the cable and ear phones. I exchanged it for another one and asked the sales rep to open the box to ensure all of the contents were present. He assured me they were. At home, I found the disk was missing. I contacted the store, and they said the disk had been left behind the counter by the associate. She offered for me to come and pick it up (a 3rd trip). I told her that I would return the item to buy it from a store who could manage to sell me a complete item. She said that would be a good idea and I have 30 days to return it! This is no way to support customer loyalty. Not to mention the item was 20% cheaper at the competitor. I will be returning the item tomorrow, and I hope they are savvy enough to offer me a discount for my trouble rather than send me to their competitor.
