Hours may fluctuate
After taking a number and waiting for 1 1/2 hours I had to use the restroom. But guess what they don't have a restroom for anyone to use except for the people who work there. I had to leave the building and walk to the Greyhound Bus station a block and 1/2 away. So don't drink anything and bring a book.
I went in and saw two big lines so I went to the front where the security officer just told me to get in line. He did not want to give me any direction nor let the lady next to him help me out either. The Front desk lady was just sitting infront of the computer doing absolutely nothing and providing no service what so ever. I had to wait in line 1 hour only to find out that I would not be attended to because they had run out of tickets and did not help without a ticket. Disgusting service.