Hours may fluctuate
It's TAX season --- why isn't anyone answering the phone so I can find out the hours of operation? No hours are posted online, so the phone call was necessary. I don't want to drive 25 miles round trip to find out that no one is there (as my husband did 2 weeks ago!) With all the unemployed people searching for jobs, couldn't the IRS find enough people to adequately staff the Lancaster office?! Really love how my tax dollars are being used at this location . . .
I recently took time off work, because the Lancaster IRS office hours are NOT for working people, only to find out that they closed early due to staff issues! Would have been nice to inform people on their website, rather than waste gas and time from work for nothing. Three of us walked up to the door to get help, and saw the paper sign hanging on the door!
They do not accept phone calls to answer simple questions, i.e.; do they carry 2012 tax forms at their office.
Also, the individual who did the voice message does not even pronounce Lancaster properly. If you are putting someone to leave the message be sure they know how to pronounce the city they are in.