horrible customer service. would never return or recommend
I have never been more discusted with a business. I ordered an arrangement for my boss who was very ill. Turns out the day of the delivery she was admitted to the hospital, even though she had planned to stay home. The delivery driver had called me furious that she was not home, told me that i should of had all of this taken care of before hand as if i did something stupid. He was speaking to me in a very rude manner so i told him i did not appreciate the way he was speaking to me. He told me that he was "bending over backwards for me" as if i just met him on the street and asked him to do me a favor? Last time i checked i payed a delivery charge and he is getting paid. He told me to pick the arrangement up myself at the store and hung up on me.
The manager of the store did absolutely nothing to make the situation better excpet offer me a delivery to another location. She did not apologize, she actually told me that her driver does not treat people that way and he would not lie to her, implying that i was the liar. I asked to cancel the order all together and wanted my money refunded, i felt extremely offended and did not feel it was right to pay people who treat me that way. She would not refund my money, i asked to speak to the owner who still has not contacted me and it has been two days.
What makes me SICK is that there are thousands of people without jobs, yet such bad mannered and disrespectful people are employed.
