Dissatisfied
My wife and I are EXTREMELY disappointed with Crossfit Destin. After signing a 3 month contract with Crossfit and falling in love with the workout through our crossfit training sessions we were told that the only hours they were open for classes (not the same hours as the introductory classes) were hours that did not work with our schedules. After exhausting our schedules trying to make it work we decided to move on to another workout facility that worked for us. We were sad to go, and ate the remaining costs of our 3 month contract. After balancing the budget we noticed that 6 months later we were still being charged by crossfit! When we called to talk with Kathy about the issue she was rude and offered no customer service and justified STEALING our money due to some tiny print even her billing company had difficulty finding (it took them around 15 minutes over the phone to even find it). The billing company sided with us and said that the print was really small and understood why we were upset. When we called again to point out that their billing company had a hard time finding the "cancel clause" Kathy yelled at us and said that our "measly" money wouldn't break her bank, but then still refused any sort of refund. A gym that would rather take your money is more concerned with dollar signs than your actual fitness. The Crossfit community should be ashamed!
