I have spen the last 30 minutes tring to call the Ashville hwy location to see if they have the box I want in stock. There os no number for a human that answers. So im going down with all my boxs and modem. If its not in stock im done. They don't care about customer service relationship.
You don't deserve a star I had to put one. After speaking to 7 different so called customer service reps sales reps and loyalty reps I've yet to get my service options removed to lower my bill. After receiving bad options to make a post dated payment to restore my service( which failed 3 times) and caused me to receive 3 cut offs and 3 reconnect fees that no one at Comcast cares to relieve. I will be pulling the plug! Good bye over priced sad service.
I had Comcast for four years and the price of my service increased over $50 in those four years with no change in service - no extras added. When I called to cancel, they were falling all over the place to lower my bill. What ever happened to rewarding loyal customers?
Bill due Monday 1/20, my day off. I go to pay, they are closed. On a Monday. Go figure. I look @ website, it says hours of operation 8:00am-7:00pm. Kool, I'll pay when I get off work next day @ 6:00, I can be there by 6:20. I drive there, the door says they close @ 6:00. Hmmmm. Next day, I go on lunch break instead of eating. They charge me a $10.02 late fee. WTF?!!! Bad business practice.
I have been trying to get service upgraded since June 27th and have spoken to several phone reps. No upgrade yet. July 10th.
They need more workers where u pay ur bill and pick up boxes . I had to wait in line for 35 mins. I think that's pretty bad. Especially if your elderly. They have 6 Windows but only 2 people working. That's kinda crazy on Comcast side. I have stood here n line and watched 12 or more people just walk out .