This company sucks. It is nearly impossible to get technical help and their employees do not care. Not any direct phone numbers so when you get disconnected, you have to start over. It happens all the time. The small one-person local office has short hours and treats you like a pest most of the time. Competition in the cable business is BADLY needed. That might fix all these problems.
Tried to cancel a service call I had made in person. When I tried the suggestion it worked. Wanted to call and cancel. It took longer to cancel by phone than it would have taken to go back to the office and cancel. There should be a local phone number available. Way to many push buttons on to connect to someone in India. Even typing a review is a hassle with the two (now up to 6) words below and why do I need to accept terms just to comment???