Dollar Rent A Car Customer Service

Had to take later flight to Des Moines due to being bumped on earlier flight. Called Dollar and paid $120.00 more for car than originally had scheduled. Asked for 4 door economy car. Arrived at 11:30 p.m. Dollar representative said I booked Smart Car (2door, 2 passenger). Told it would cost me another $115.00 for a 4 door economy car. It was late and there was only one other car rental place open. I told rep what took place and they said basically take it or leave it. Sent an email to Dollar after I returned home airing my complaint. It has been over a week with no response. Dollar is no longer on my list of rental car options. They will take advantage at any juncture. NOT a reputable company.

The worst rent a car experience of my life. Reserved my car at dollar on line and was quoted a price. Found out when I got to Cabo that the Mexican Govt requires special insurance that isn't covered by credit cards. Myself and everyone else had no idea and was told there was a link we needed to click on to see the additional charge, don't ya think that's a little bait and switch. I think that should be included in the reservation quote, me too. Oh, they will pay for the insurance if you take their Time Share Tour, Shady, don't Rent from Dollar anywhere!!!