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Very poor customer service via phone call. I placed a call to inquire about an availability about a phone and the first thing this rep told me was that he's very busy then proceeded to ask me if I was a customer or a rep from another store. After telling him I was a customer, he placed me on hold, allowing me to hear all the background fuss between workers. Eventually, after a few minutes as I was about to hang up, he got back and told me the phone is unavailable. Someone needs to train the store clerk on how to handle proper phone protocols.