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Original Post
Purchased a Nexus 7 on 12-14-2013 opened on Christmas Day, found the screen cracked. Call the manager(john) and explained my situation, receipt on hand. Sorry the box was not damaged when you bought it and it's not our responsibility. You can call Google and deal with them. Great customer service? I think not. Guess I should have purchased the protection plan before I opened the box. Will not do business in this location.