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On November 13, at the Crown Point Indiana store on Main Street, I had the good fortune to encounter JOHN ROBINSON who delivered OUTSTANDING customer service from the time I walked into the store until the time I left!! My battery in my 2007 Chevy Impala had died and originally I went to Auto Zone to get a replacement and have it installed. The elderly male employee told me that he had a battery for my car but, wasn't able to install it because he was 'short staffed'..I asked him to call another store located about 6 miles away and the same story, they were unable to install a battery as well! I didn't know at the time that advance auto installed batteries and decided to take a chance and my husband jumped my battery again and we went to advance auto.. John Robinson greeted me with a smile, rang up my battery, and SMILING, took his cart of tools and CHEERFULLY installed my battery! I was stunned..It was dark outside and the temp was a balmy 34 degrees.. I cannot say enough about the Crown Point Auto Zone on Main Street for employing a wonderful employee like John Robinson! I don't know if there is a program that rewards outstanding employees at auto zone. but, if there is he deserves special recogntion! ADVANCE AUTO will be the ONLY auto parts store we use from now on. Thank You, Karen Ruehl Crown Point, Indiana