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I purchased a police scanner from this location not even a year ago. When I purchased it the sales lady that sold it to me asked if I wanted the warranty so if anything happened to it I could bring it in and get a exchange or refund no questions asked. I bought it. Two weeks ago i started having problems. I called this location and was told everyone who had worked there is now fired and whatever they told me doesn't hold up. I ended up calling their Corporate Office which this clerk so called didn't have. Corporate told me unfortunately there was nothing they could do. I ended up sending it in and received a email that said I should receive my e-gift card shortly. Its been a week and haven't received anything else. I called the warranty company and was told that it has to go to the salvage dept which the scanner was sent out to them on the 3rd of Jan and it wont arrive to them until the 9th. Once they approve the replacement then I will get my e-gift card emailed to me. I would not recommend shopping at any Radio Shack because if the sales person is no longer working there and return the item your out of luck and you don't get told the whole story.