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The only reason I am giving them a 1 star is because you cannot give a 0. Purchased a fridge as part of Labor Day sale. Part of the promise was prompt, free delivery and pick up of old unit the following Tuesday. Delivery service called with an absurd FOUR hour window (9-1pm) on Tuesday. After getting everything ready and taking off work, NO SHOW. Rescheduled for Thursday (3-7pm). Scheduled time off work. Receive call at 7:30pm "running late, only two ahead of you, and will be there in 45 minutes." Once again, get ready - take everything out of old fridge. Spoke with Best Buy (Pacific Sales) at 8:30, "will be there in an hour only two ahead of you." What? Pacific Sales refuses to give direct number to the delivery service so we can find out what is really going on. Wait up until 10pm. Pacific Sales have gone home at 9pm. Nothing. No way to find out what is going on. Put food (that survived) back into fridge and freezer. At 11:30 p.m., delivery service calls waking up house including small children because wanting to deliver by midnight. Extremely rude and inconsiderate.