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Original Post
After 11 years of with Sprint, I have reached an impasse. I had the worst experience, the service was poor, the CSR seemed unknowledgeable, and was rude. When management was requested to remediate the issues and concerns, it felt like the seeming personal friendship between the management and the CSR, took precedence over my concerns and needs. I left disappointed and disillusioned, fortunately another Sprint store was able to help without significant problem. Needless to say, The Knox Abbot store will never see me again, I would rather change service providers. I hope that this was an off day for them, but that does not change my experience.