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Yesterday I waited in the drive in fir 15 minutes to place my order. I had a coupon for a free whopper. I also ordered a sm fry and a strawberry slush. While sitting at the window I watched the employees slowly walking back and forth doing nothing. I waited another 10 minutes for my order. After I got heading home I checked the order, I was charged for the whooper and was missing the fries. I went back to get the fries and asked for a manager. When she finally came out she did give me the money for the whooper. By that time I had spent at least 40 minutes of my day trying to get my order. This is the LAST visit I will make to the BK in Winter Garden, FL. You are loosing a lot of customers at that location. Jean St John, Oakland, FL.