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Original Post
Last year I purchased a becnh/storage unit from Elliots Ace Hardware in Muskeego Wisconsin. The store manager(Mike) went the extra mile in providing superior customer service. I'm not very good with tools and Mike and his staff assembled the unit for me at no additional cost(just like the old days).
This year(2012) I had a problem with the hinge on the left side of the bench. I tried to contact the manufacturer and get a new part with no sucess. I called Ace and Mike supplied me with two new hinges at no cost to me. I told him I was not looking for anything free but he insisted on replacing the parts at no cost. I wish the rest of corporate America would operate like this.
Ace Hardware will continue to get my business and high recomendations to all my friends.
Thank you Mike.
Sincerely
Richard