I paid 20 dollars for a tour. The young man was to busy talking to his co-worker. After 15 minutes he charged me 20.00 Took me on a tour that lasted 3 minutes In the end he said just read the machines. He then walked away,calling his girlfriend. I felt I bothered him. I was not allowed to use certain rooms. So why would I sign for a membership not knowing how the machines worked. It should be called Planet ripp off. Thats how I feel. Tried calling custmer service. Its now three days later still waiting for someone to pick up.