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Used Express return. Charged for several days extra that I did not have car. Called when sent inaccurate invoice, but rep did not do anything. They debited my bank account for approx $450 I do not owe. Told 9 gal of gas in car but was just over 1/4 full. Overcharged for gas. Have not refunded overcharge in almost 3 weeks. Have a different story every time I call. The have told me many things that have turned out not to be true. Mgr. said a refund had been made over 2 weeks ago. Spent 3+ hrs on phone. They still have my money and have not refunded it. One of worst customer experiences I have ever had.

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