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Original Post
My wife is legally blind we made a reservation for her to fly from Sacramento Ca. to Yakima Wa. After making the reservation we called Alaska air customer support to let them know that she would need some assistance in being seated as she cannot read the seat numbers and she would need assistance in Seattle as she had to change planes there to get to Yakima. We were told that they didn't enough manpower to provide her any assistance. All she needed is for someone to help her find her seat on the plane and take her to the gate for her connecting flight in Seattle. I find it hard to believe that Alaska Air supposedly known for their great customer service couldn't offer her any assistance at all. We were forced to cancel her flight. I don't understand why when they have an option to let them know that the passenger is blind. What's the point if they don't intend to provide assistance.