Breaking the law
We purchased a mobile phone over a week ago and have been unable to use it. After calling at the shop three times and still not having a working phone we asked for a replacement or a money refund. This they refused to do despite being against the sale of goods act that specifies that any goods or services not of merchantable quality warrant a replacement or money back. I have sent the information to the local Trading Standards office who, hopefully will acquaint the shop with the statutory legal requirements for Cudtomer services.
