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Ordered my first set of brand couches, had them for three months when cleaning one day found a peace of faberic hanging off the bottom. After lifting the couch they sent me a new couch with tear in it, did not tell me anything about it at all they just tried to find it from me
Your commercials are annoying and gross to put it lightly. What adult would sit and gag/vomit over a piece of furniture, or roll back and forth over a bed saying "business / pleasure" Explain that to a 5 year old. The worst one is the stupid women having an orgasim over a chaise.I turn that one off every time I see it. Your commercial writer needs to be fired for this insanity!! This does nothing to ever entice me to come into your store to shop. I imagine that is what your sales people are like.
Purchased a bedroom set , some of the items was damaged ,they promes us with exchangd and $75 refund, It's been almost 2 weeks and we have got nothing . I called the store few times they keep saying we will call you back. This was the worse experience I had with customer service .Next time I will take my business somewhere els.
Been waiting since July 15th for a sleeper sofa to be delivered. Have paid for it already on my credit card!!!!! Will never shop here again and tell anybody know how bad.
Sofa purchased was damaged.VC will not pay for return,or delivery costs!
Customer complaint!
I went into your store in sandusky last night to purchase a reclining sofa your add stated 20% off of recliners and excludes factory outlet and clearance items but did not exclude sofas or love seats and when I approached management they said the last add had pictures so it was easier to understand how very rude to imply I was stupid and needed pictures to understand what your add meant so needless to say that's false advertisement and I'm not sure what word for saying I need pictures so I did not buy a couch or anything and just left I'm sure 20% off isn't enough for me to ever go in there again and my mom needed a new recliner so we didn't purchase that either I will tell everyone I know about my experience