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You can call what they construe to be "customer service", but you never get any. Instead, you are put on hold for 30 minutes or more. They just leave you hanging ... a recorded voice comes back at you every couple of minutes saying "please hold for a consultant". There is no indication of where you might be in the que or an anticipated wait time. Time is important and costly to me ... I m out of time for Anthropologie!!!
I love Anthro's clothes and shop there frequently. I've always been pleased with their in-store help. Recently I purchased boots from online and they were stolen from my front door. In trying to resolve this issue via phone, I was rudely spoken to by 3 different representatives. The first 2 were clueless and of no help whatsoever. One representative even accused me of claiming the package was stolen for my own profit. Anthro refused to refund my purchase despite the fact I am a loyal customer and have spent hundreds on their merchandise over the years. The only other time I had to deal with a stolen package issue was with Zappos and they were so incredibly accommodating. I'm still in shock at how poorly Anthro's customer service treated me. I eventually filed an official police report and disputed the charges with my credit company. Never again Anthro. You just lost a great customer.
I am the leader of a drycleaner in the Ohio area. Our customer had her comforter drycleaned, but unfortuanately it did not withstand the recommended care label cleaning process. The friendly staff at Anthropologie was able to pinpoint my customer's order using minimal information and was able to help tremendously in helping me replace the item for her. They made it easy and were VERY polite. I was not rushed off the phone, and even though I feel like this situation is a unique one that doesn't occur everyday, it was handled with confidence and professionalism. They even gave me a direct phone number so I could pass it along to my customer so she could speak to the same member of customer service that had helped me so much. THANK YOU FOR EVERYTHING!!