I rec'd my FIRST Pandora bracelet from my husband who bid and won the bracelet at a fundraising event. It is too small. When I called customer service, they directed me to the Pandora store in our area. The sales representative was so kind and easy to work with. Additionally, the consumer affairs representative at Pandora let me know that if I had any difficulty, to call them back and they would find solution. Wow! I am thrilled and look forward to purchasing many charms and bracelets in the future!