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In the last two weeks I have gone to 2 different Wendy,s in Cincinnati, Ohio. In one situation I went to the drive through that was empty and received at least 4 mistakes on my order. In the 2nd situation the store was busy so I went inside to order. This was a different Wendy's. As a result I checked my sandwich before I left and another mistake was made, the service worker corrected it. I think Wendy's makes a great hamburger but, customer service is poor. I will not be going back to Wendy's for a long time.