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Very displeased with Platte City Mo Taco Bell its allways slow. Tonight at 1130 7-27-13 we went through drive through ordered nachos and bread sticks. Was informed it would take 8 minutes for the bread sticks. Took then 10 minuts to process the 3 cars in front of us we waited at the window another 5 minutes then the teller said I will have to refund you the money. I said I wanted them so they stated we had to pull out wait 5 minutes then go back through the drive through. We waited 10 minutes went back through the line had to wait again in line once at the window the teller stated that they forgot to drop in the breadsticks and he would have to refund us. then he got the shift manager and they had to try to figure out how to get the refund.I told them do not give me the refund because I was going to contact their corporate. As allso been in the food industry you need to have better customer satisfaction. I am definitely dissatisfied. I would like a apology and a replacement order.

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