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We recently visited the Cobleskill Store in NY. I saw the sign for the new Double Steak Questadia, so I ordered it. We sat down and when our order number was called, I went to get it. I smelled something burning as I walked up. When I sat down my questidia was burned on the outside of the shell. I took it back up, and the manager came over and asked what was wrong. I told him it was burned, to look at the shell it was black. He said that is the way they are. I told him to look at the picture on the wall, it was not black in the picture it was golden. I asked him to taste it. He did and said it was fine. I told him, I did not want it, and after a discusting look on his face he said he would make another. He told the maker to only put it in the heater for 15 seconds, this one was not burned. I have always been taught that the customer is always right. Is this not Taco Bell policy?? He should just have apoligized, and made me another, without the hassle. I doubt that we will return to any Taco Bell.