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Original Post
I cannot find a store in my area that is acceptable. The one in Fairview Heights IL had extremely poor service and gave the wrong order. The one in Collinsville IL had awful evening service, rude staff, and incorrect orders. The one in O'Fallon IL. (the last one I went to the other day), was a joke. The servers didn't have a clue what they were doing, brought the wrong food, had to ask for food, didn't know the menu, fingers in the food while serving, dirty hands, and a generally bad experience. I use to love Steak n' Shake and have been eating there over forty years, but now I'm actually thinking about "giving up" on them. Too bad, they used to be great!!