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Original Post
What has happened to your restaurant? It has declined steadily over the past few years. I have eliminated going to specific locations due to bad service - and a bad company attitude. Today was my last visit to any Steak n'Shake - owing to slow service (server was busy talking with other servers) and messing up my order. The burger was cold, and not as ordered. I received no silverware, nor did a receive a check until I was at the register. I realize that our (customer) complaints mean very little to you, since none of my previous complaints have ever been resolved. So - thanks for nothing. I am totally disgusted with your company.