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Original Post
I bought a mattress ( Simmons Beauty Rest). The mattress developed a "sink hole " within 6 months. One person said it would be replaced and transferred the call to set up delivery and the delivery dept. said "You're not getting a new mattress." I have called at least 7 different #'s at Sears and have been hung up on twice. I have called Sears Corp. office and am referred back to customer service. I have also called Simmons . No assistance there either. I had to replace the mattress( 6 months old) I am now paying on a mattress that I no longer have. It was hauled to the dump.