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Original Post
I have missing items from my order. I spent about $1700.00 dollars ordering tools for my son to start school. Only to have three items missing and get no help or response from sears.com. I had to repurchase the missing items totaling about $300.00 because he had to have them before class and I still can't get a response about a refund. I talked to someone at the Sears store here and they talked to Sears.com and said I would have a credit in my account . I called sears.com today only to hear my order is complete. I am so disappointed with the lack of concern and lack of customer service. I will share my experience with everyone I come into contact with.