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Here is an excerpt from a letter I recently wrote to Menards customer service about a recent experience we just had. We have yet to receive a response.

In late January, early February my wife and I went to the new Menards in Davison to look at patio furniture. We have found a set that we loved for $495.00 (and yes, I have the picture on my phone to prove it). Due to it being cold and having snow on the ground we wanted to wait until the weather got a little warmer before we purchased the set. We were really excited to see the sales flier in the Easter Sunday paper this weekend advertising that everything in the store had an 11% rebate so we decided to go back and purchase the set on our way to visit family for dinner. As we walked through the store we had picked out several other items that would be good to have and then proceeded to the furniture section to buy the patio set. Much to our surprise, there was the patio set with the rebate price tag on it but this time it was marked $649.99. We were shocked and disgusted. We went to the manager of the department who made a phone call for us and were told that in order to get the store rebate we had to pay the current price which would have been more then the previous price listed. To top it off the old price tag was still in the display card on the top of the table behind the new and improved price.

I will never set foot in Menards again.