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I would NEVER recommend this particular hotel to anybody let alone anyone with special needs. I reserved a handicapped accessible room with 2 double beds and a roll in shower in March of this year (my husband is a parapalegic). I had a confirmation number and a guaranteed double bed room and roll in shower. We were travelling with 2 of our kids. When we arrived I gave the front desk clerk my reservation. I could tell there was a problem by the look on her face. She confirmed a King size bed room and I told her I had a guarantee for 2 double beds due to us having 4 people in one room. She went and got her supervisor. I wish I had gotten his name but he was EXTREMELY rude to both me and my daughter. He refused to offer us an extra room for my 23 yr old adult children. He informed me they gave my room away to people who wanted to extend their stay. I asked him if he could find me another hotel in the area that would be the same price. He offered me one hotel almost 100 dollars more per night. So I had to find my own replacement hotel. I have Never been treated so poorly and with such disrespect by ANY hotel before let alone a Marriott. This was an awful start to our vacation. Luckily we found a WONDERFUL replacement and was treated with courtesy and respect. The front office manager at the Bethesda Marriott could use some lessons on customer service. We Will NEVER step foot in that Marriott again and will encourage others to avoid this hotel at all costs!!!!!!

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