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My Frigidaire refrigerator (purchased at Lowes) became non-functional early Friday morning, August 2, 2013. I called Lowes because of my Lowes service contract, and they couldn't find anyone to come out until Tuesday, August 6. A WSH Appliance Service technician (http://www.wshrepair.com/) was sent to my home to repair my refrigerator on Tuesday, August 6, 2013. The technician stated that he did not have the needed part in his van and that he would order the part, and return "first thing" Friday morning, August 9. On Friday, August 9, I got a call at 12:30 PM stating the technician was running late, and he would be there soon. A different technician arrived at 1:15 PM, without the necessary part!! He tried to contact his office without success. Before he left, he said that we would need to take care of it next week. I told him "no, it needs to fixed today". He left, and neither Loews nor WSH has contacted me as of 7:15 PM. Needless to say, I am quite upset with both Lowes and WSH appliance!!