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Original Post
I went to Lowe's in Chandler on Ocotillo Road to pick out carpet. I arranged with the sales agent for an installer to come and measure the home. I paid $35 for this "service". The installer called me 48 hours later to make the appointment. After measuring he stated that the info would be uploaded to my store the next day before 2 pm and then I could go pick out the carpet. Of course, when I went to the store after 2 pm the report wasn't there. The clerk gave me the contact name of the installer and I left a message for him to call me back and he did, 48 hours later! (must be his magic number! 48!) In the interim, I called another company to measure, which was the next day after the call and they installed the carpet the next day - $9000 worth of high quality carpet! The day after the carpet was installed with Empire, the installer for Lowe's called me and wanted to know some more information! Good grief. I think they must think people have nothing to do but wait for their wonderful calls. Shame on Lowe's. They missed a nice sale and I will not shop at their stores again. Very, very poor. I would like my $35 returned also!