KitchenAid Customer Service

DO NOT purchase a KitchenAid product. Customer service is a joke. My brand new refrigerator needs a gasket for the freezer door to correct a problem that started last March. My authorized repair person will no longer deal with KitchenAid parts department. When I tried to order it the parts department “forgot” to enter my order. A person at customer service named “Dana” claimed to be sympathetic. She said she would look into the matter. She gave me her direct phone number. But her number is the equivalent of a dead letter box. She doesn’t answer and if I leave a message she won’t return calls. I’ll never ever consider KitchenAid again. I recommend that you stay away too.

I sent in my chipped kitchenaid blender jar, in hopes of purchasing a suitable replacement. I sent in a return label, return postage, and a request to send it back to me if the jar could not be replaced. They claim to have sent it back. I never received it back. Now the blender is completely useless without the blender jar. They sent it back without using my label or postage, and big surprise, it never got here. I've called numerous times, this time customer service chewed me out for sending it to the wrong place! They receive the mail, but were unable to put it back in the same box, put the address sticker on it, and the stamps. Then they said the missing jar is my fault for sending it to a "customer service center". KitchenAid customer service is awful. I do not recommend this brand to anyone.

We bought a kitchenaid dual fuel range this year and it is junk! The upper oven likes to burn food and the panel is poorly diplayed. When I heard your employees offensive tweets re: the President it confrmed what I suspected--this is not a company I want to buy from-I will spread the word around re:your integrity.

never again will we purchase one of your products...infact this weekend we will be replacing the dishwasher with a non-kitchenaid products....

I have used your products for many years, but after the tasteless tweet by your employee, I will never purchase another product by your company. I will ensure that everyone in my contact list, both personal and professional, are aware of your unprofessional and pathetic staff members.

The KitchenAid comment offended me and probably the majority of the country that voted for and will vote again for President Obama! I will not buy KichenAid products anymore.

After the comment posted by one of your tweet team last night, I will never, ever buy a Kitchenaid or Whirlpool product again. That was just beyond the pale and all the apologies in the world cannot make up for idiots.