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Called to check on status of policy customer service representative was very professional and helpful. She also helped me out with some other issues I was experiencing as well as pointing out other claims I could file on. Very grateful for her expertise.
very rude and short with me will tell all where I work to stop useing aflac what a joke they take your money every month thats all there good at
Our agent lied to us about our policy when we were signing up. When we went to file a claim we were told that specific illness was not covered. It took five months, multiple supervisors, and internal investigation even though we had a digital recording of the agent telling us multiple times that the illness was covered. Aflac finally paid out but it was extremely stressful