Jo-Ann Fabrics Customer Service

Jo-Ann Fabrics Customer Service Phone Number

Phone Number:1 (888) 739-4120

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Average Customer Rating

Score 1.8
Website: Jo-Ann Fabrics Website

Jo-Ann Fabrics Customer Service Hours

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Reviews For Jo-Ann Fabrics Customer Service (25)

Material

Is there a way for me to find the material I have as a sample? It is from Joann's Fabric. It is from the Spring line in 2013. I do not have a number of the fabric. I've been looking on the computer but am not finding it. I love it and want it for curtains. Can anyone help me? I could send a picture of the material sample.

-by (Feb. 21, 2014)
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Buying fabric at JoAnn's is painful

When buying fabric at JoAnn's be ready for waiting and long lines. They require full payment on fabric ordered rather than a reasonable deposit. I waited 5 weeks for fabric to arrive and they charged shipping fees to their store. Are you in business for the needs of the customer? NO!

-by (Feb. 18, 2014)
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Customer Service Really?

Today i went to Joann's looking for a certain item in scrap booking. I could not find it and asked 2 employees if they knew if they had it. Their response" No" The last employee doing mark downs in the scrapbook section ,i asked if she knew if they had my item ,her response i never work in this dept.REALLY!I know things get marked down and discontinued but would it really have been so hard for them to walk over and help me look. The store was not busy one cashier and 3 people working the floor. I could have understood if it was busy.So i left and went to the competition who helped me look and find what i needed. They have a new customer now,enough said.

-by (Feb. 4, 2014)
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Customer

In Michigan at the Carpenter Rd Store we were suppose to have the whole day to work on our "Quilts of Valor. But we were kicked out for a birthday party. Now if we booked the room for the day to do a service project why did this happen? Money, of course. Maybe the next time I sign up to help anyone including our service men and women I will make sure that the business I help is dedicated to something besides money. I will also start looking for my material and supplies somewhere else.

-by (Jan. 27, 2014)
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Material versus patterns sold

Does Joanne fabrics realize that most of their cute printed fabric is made in China and it 42" wide and the patterns they sell call for either 60" or 45" material? The clerks just say adjust the pattern. I am a basic sewer, not an expert at sewing. I should be able to buy a pattern and the right width material to cut it out. Why doesn't Joanne's adjust the fabric to fit the patterns? HUH?????

-by (Jan. 9, 2014)
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Material versus patterns sold

Does Joanne fabrics realize that most of their cute printed fabric is made in China and it 42" wide and the patterns they sell call for either 60" or 45" material? The clerks just say adjust the pattern. I am a basic sewer, not an expert at sewing. I should be able to buy a pattern and the right width material to cut it out. Why doesn't Joanne's adjust the fabric to fit the patterns? HUH?????

-by (Jan. 9, 2014)
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misleading

I purchased some treat bags after looking online at the bag to make sure they would fit. According to the picture you could fit three cookies flat at the bottom of the bag you cant even fit one at the bottom. I went to return them and since one of the one hundred bags was missing since I tried to fit my cookie in it they they wouldnt take them back with my receipt. I could understand if I screwed up but their picture was missleading. So I figured I was buying what I needed

-by (Aug. 21, 2013)
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Poor Marketing

I'm so disappointed with JoAnn's latest marketing ploy. They offered a 3 piece sewing room on wheels for 70% off. The sale price was $38.99. One location sold out of the "12" they had in stock within 5 min. of the stores' opening. After visiting another Joanns' an associate informed me that they did not receive any of this item for the promotion. To add insult to injury, when I requested a rain check, I was told Joanns' does not give rain checks. So sad especially after driving over 50 mi. Never Again:(

-by (Jul. 31, 2013)
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Poor Marketing

I'm so disappointed with JoAnn's latest marketing ploy. They offered a 3 piece sewing room on wheels for 70% off. The sale price was $38.99. One location sold out of the "12" they had in stock within 5 min. of the stores' opening. After visiting another Joanns' an associate informed me that they did not receive any of this item for the promotion. To add insult to injury, when I requested a rain check, I was told Joanns' does not give rain checks. So sad especially after driving ove 50 mi. Never Again:(

-by (Jul. 31, 2013)
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Great customer service

I went to Joann's last friday to get flowers for my wedding and not only were the flowers on sale, but a employee Niki was really helpful she really helped me find the flowers, ribbion and anything else I needed. Niki was very friendly and helpful, she made my shopping experience so much easier thank you Niki!!!!

-by (Jun. 23, 2013)
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