I wish I can try to make some solutions
I wish I can try to make some solutions
Bought watch $2,500 TV stopped working they replaced it and it broke again within the year now do not want to help horrible horrible customer service do not stand behind their product never buy a Samsung again
I forgot my password that locked my tablet. Now I have been told by the store and customer service that the only way to unlock it is to do a factory reset and lose all my data and priceless pictures. I am shocked there is no other way. I know I should have wrote down the PW and now lesson learned.
My Phone Has developed a Fault. It was bought from the USA But I live in the United Kingdom. Neither customer support in the UK or USA will deal with this matter . This is a disgrace for such a Global Company. The call centre staff in the UK leave a lot to be desired & the last person I spoke to hadn't a clue.
I have an oven apprx 6 months old the internal glass shattered upon heating up. they claim thats physical damage and not covered under warranty. Mind you this is the second time this stove has needed repair
Have an issue with my DLP TV, white dots appearing all over the screen. Did research and found it is a DLP chip going bad. Located a site on the internet indicating Samsung was offering a one-time repair of the problem, Great. Contacted customer support at Samsung, they said sure and referred me to service request site. Who promptly told me they are no longer doing the repairs. Went back to customer support site and they changed their story. WILL NEVER BUY SAMSUNG AGAIN !!!! What a joke.
Will never buy another Samsung product ever, thankfully there are other choices, apple here we come, had a Samsung tablet for less than 6 months before it stopped charging, they sent it back, it worked for less than a month then the charger began to smoke when plugged into the unit, pulled it out and sent it back, they said it wasn't under the warranty ?????? NEVER buying another Samsung product, don't care what it is, wouldn't buy paperclips from them.
I brought a Samsung tv 4 years ago, by the 2nd year the tv would not turn on. I had to pay someone to fix it, it cost me around $400 because I they said my warranty expired. Now 4 years later the same thing is happening. I called Samsung customer service and they said I have to pay out of pocket to service it again. This is the worst company do not buy any tvs from them.
I agree with other reviewers. Samsung must have the worst service in the world. I have a 4 month old refrigerator that keeps shutting off. I have a worthless warranty since I can't get any meaningful response from Samsung about the problem. No more of their products for me.
The Android smartphone market in 2013 is as over-crowded as ever. But when it comes to the very high-end, luckily for everybody, there are not that many options
This has got to be the worst outfit for customer service I have ever experienced. They did a bait and switch on a monitor repair. I was on a chat and the rep told me my monitor was covered under warranty and send it to to the New Jersey center for repair. I did it cost 20.00 to send and got an email back stating the warranty expired and asked I pay 150.00 to get it fixed. I tried to call customer service but they would not do anything. Every website I have seen talks about how poorly they rate the service. I wish I knew before. It will make me think twice next time I make a purchase for sure. I have been a faithful customer of theirs for years!
Samsug has the worst ever customer service,phone line. someone please report this to the govt for consumers like us, you cannot get to speak to anyone..rude service from Phillipines for us customers..and they cannot answer your questions or give their id number - there is no customer service
I received on 2 purchases the opened box items. Samsung ships only open boxes per customer service. You are responsible to pay shppining charges to return. Customer Service dept is rude and there are no managers or supervisors on duty. Very frustrating and i would never and ever buy directly from Samsung.
The absolute worst company Ive ever dealt with when taking responsibility for there product. Bought a new LCD TV less than 2 years ago it just turns itself off and wont come back on. Samsung tells me to eat it and refers me to some mom and pop store to get it fixed. I was actually told by the representative, "Maybe you shouldn't watch the TV so much". Who is he...and I barely used it as it was. But when I pay or a thousand dollars for something I want to use it.... The absolute worst company....however I am glad this happened now...because I just bought a laptop, and blue ray surround sound, that are still returnable.
Samsung might have courier service what others moght not provide but the coordination between the service centre and the dispatcher is so poor I'd rather I go collect the item personally because I'm at the mercy of the dispatcher to deliver my item. I receive my serviced phone 1 day after knowing they have done servicing. Only when the problem persisted that's where I discover Samsung has the worse after service care in the world. No one in the service centre dares to make a decision and worse no one bothers about you at all. Mangers in the 3 service centre namely Jenny, Winnie and Mark apparently are on leave all at the same time I was told by 1800 staff. Samsung should be ashame of themselves, they are arrogant and despicable. Shame shame shame on you.
Worst service reps I have ever had to deal with. If there was a negative category they would get a F- for their inability to provide a resolution to the service complaints of the customer. Their job is to fix customer problems...instead their objective is to frustrate customers to the point they seek service elsewhere. The attitude that prevails... "not my problem - too bad for you." It's unbelievable that they are paid to be mindless script readers! Why have a customer service department if you do not intend to address customer service issues? Glad I found out before I invested any more money in these inferior quality products. Here's the solution DON'T BUY SAMSUNG PRODUCTS AND YOU WILL NOT HAVE TO DEAL WITH THESE IDIOTS! Facebook is a great way to alert other unsuspecting friends and family about this unethical and unscrupulous company...spread the word!!!
At this point in time my opinion of Samsung is a negative one. I am a senior citizen trying to get information on a porduct that carries your name.