Facebook Customer Service

Facebook Customer Service Phone Number

Phone Number:1 (650) 543-4800

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Average Customer Rating

Score 1.9
Website: Facebook Website

Facebook Customer Service Hours

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Reviews For Facebook Customer Service (25)

Games

I cannot play most of my games on facebook. the games screen freezes on me and I can't send no request or play the game. It's frozen

-by (Aug. 26, 2014)
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catch-22 security headache

Dear sir... Because of your security measures, I cannot log on- I donot have a mobile phone, just a landline. I cannot recieve texts and I am not spending lots of money on devices just because you say I need it to log on. I lived for years without FaceBook and if you cannot fix this screwup, I will go back to living without FaceBook for years again. Thank You

-by (Jul. 8, 2014)
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password

i cant get into my facebook account because i forgot my password and i dont have a mobile phone, i have a land line phone cant you change my password to snowry123 so i can use my facebook account again

-by (Jun. 6, 2014)
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why

dear sirs i have been a member of facebook for a number of years only for you to kick me out this last week saying i am not human to try and get back in you asked me to identify some old pictures of children and i can not even see there faces very well please could you resolve this problem i can not understand why or what i have done wrong Thanking you in antisipation

-by (Dec. 8, 2013)
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experience

Facebook is a good way to contact family me members far away,but there's a lot of young children on it and sometimes leads to bad situations.

-by (Nov. 26, 2013)
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cant assess my kids facebook

cant assess my kids facebook she has chance her password and will not tell us

-by (Nov. 3, 2013)
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verify about the lottery of facebook

Good day just to verify the lottery of facebook if legal? because Lisa Anderson wrote to me that i'm lucky winner of this annual final draws held on the (10th of October 2013) by Facebook group in cash Promotion. Name was among the 20 lucky winners who won $500.000.00USD(Five hundred thousand united states dollars) each on the Facebook group promotion Award. Please reply to me thru E-Mail address of mine for good communication between you and me.thank you.

-by (Nov. 2, 2013)
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Crap company unsafe too

Crap company

-by (Oct. 25, 2013)
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Adding Friends

I am Trying to figure out what the heck is going on. Since OCT 1st 2013 I have only requested 3 people to be added to my Friends list and They all accepted. I wake up one morning and you have me blocked from sending messages and request. and I receive a Email from some random person that I don't even know saying I sent him a Request this happens quite often to me and I don't know who keeps getting me blocked but I am not sending out request to unknown people. I feel as though this is Harassment. Please Respond to this I am a disabled Vet that is home bound and Facebook is a Source of Enjoyment to me and I am not contacting folks I do Not know. So somebody has to be doing this to me on Purpose. Thank You a Facebook Customer.

-by (Oct. 24, 2013)
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need help

i have not beable to get on facebook since yesterday,they send me codes,that are taken,i dont what have happen,but i have said anything out of line on facebook,is it because i am a Muslim,and people listen to what i have to say,it other people i know who having this same problems,and they are Muslim as well,i know people are being watch on facebook,people ask me for a request to be my friend,and most of the people i know personal,i asking to retore my password so i can continue to talk to friend in other states,i am a servant of Almighty God,i am not trying to convert any one,that what God does.

-by (Oct. 3, 2013)
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Terrible customer service program!

I am trying to contact someone in authority from Facebook. A person by the name of Sahar Butler. She is stating that she represents (or is an employee of Facebook) and works for Facebook Lottery. She goes on to message me that I am one of 20 lucky Facebook members who have been randomly drawn for this $300,000 cash prize. You can review my messages from Sahar Butler. I would appreciate some answers and a real person contact. Thank-you. Pat Bazan.

-by (Sep. 9, 2013)
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Facebook cannot be contacted?!

I tried to contact the customer support line from the UK because you suspended my account for no reasons, you did not neither warn me, I need the reasons why you did that? My last activity, which was personal I repeat personal, was via change.org for petition signing. I see that you presented me with an email patcag which is not mine. You cannot dictate my email nor my password. Now I would like to remove my details from facebook and I will look for another social media type forum.

-by (Sep. 6, 2013)
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Worst burning man Ever

Facebook Ruined my Burning Man!

-by (Sep. 5, 2013)
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get rid of the adds in my page

I never had a problem with adds until the NEW page started. Now there are unwanted adds in my news feed and all over my page. I don't want them there. Some are offensive to my beliefs and that of my friends. Take it off. I should have some right to my content and your adds are not wanted, enjoyed and are annoying. I will leave facebook if you don't stop them!!!! I do have rights to what is posted inside my timeline page. You are wrong for infringing on my privacy. You have hacked my account for the sake of advertisement money. IT'S UNACCEPTABLE.

-by (Sep. 1, 2013)
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charged

july/10/13 I would like to get the money u took off my aypal for payments which I never asked for,i was on with ur surport teck last nite for 3 hours trying to find out why and theres nothing there for u to do this. they gave me a plone no which a run around and I well be putting in a disput in to u .no wonder u guys make millions of dollars stealing money how many more have this been done too?

-by (Jul. 10, 2013)
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complaint

I do not appreciate being bombarded with suggestive advertising. For the past few days, my facebook page has been showing up to 4 pop-ups that suggest that I can have phone sex with young girls. These messages will not go away. There are a lot of underage kids that utilize facebook as a way of communicating and I do not want to be associated with these advertisements. I can not believe that FB will allow these to popup like this. These things are usually only found if one is looking for it, not in your face like this. Please make this inappropriate messages stop!

-by (Jun. 29, 2013)
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Social

Good service. A way to communicate with old and new friends from all over.

-by (Jun. 3, 2013)
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Help? What help?

My account was hacked along with the email address it was associated with. I have been to the "Help" center (and I use that term loosely). I am unable to access my facebook page and because the email account I used to set it up was hacked as well, I can't get into it to get any info from facebook. I have tried using the "help" center and sent numerous emails to facebook trying to get some kind of assistance. It is obvious that facebook does not give a mouse turd about their users. It wouldn't be such a big deal except for the fact that most people know me by my nickname and I can't set up a new facebook page using that nickname because one already exists. Of course it does it's MINE, I just can't get into it. Perfect example of corporate America. We are rich and you are not and we see no reason to bother ourselves with offering and assistance to anyone else. Facebook blows.

-by (May. 15, 2013)
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Face Book Awful Site & Service

Face Book is not a great siteThe customer service is ver poor.When you try to call to get help with a face book issue all you get is an automated voice system no live represenative,They seem to be out to lunch some where and cant seem to answer phone.Now people want to talk to live people not automated recordings whc tel you press this and press that and take you in circles.They give you the run around and u play phone tag.On top of it all the experience of facebook stinks poor poor service.EVery time you do something on here face book blocks you for doing something,Facebook is a joke its awful every single time i get blocked for some stupdi thing.This is ridiculous,There are many other sites better than facebook wouldnt waste me time or day with these people.Maybe of yo hire live reps and handle the company better more people would come to facebook bt no wonder why the compamy been sued many times.ITs a joke

-by (May. 3, 2013)
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Did not recieve conformation email

Hi, I set this account up on Saturday 3/2/13. I was supposed to get a confirmation email but it never came. I can not access this account until I confirm the account through the email. I have tried to just log in but I get an error message that says that my email address has been registered but since I have not confirmed my account I can not get access. Can u resent the email to my email account, please.

-by (Mar. 4, 2013)
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