IRS Office Customer Service

IRS Office Customer Service Phone Number

Phone Number:1 (800) 829-1040

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Average Customer Rating

Score 1.2
Website: IRS Office Website

IRS Office Customer Service Hours

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Reviews For IRS Office Customer Service (32)

No Help

I have been trying to contact the IRS about a payment issue. Worst experience ever. Never talked to a rep. Only listened to recordings. Very frustrating.

-by (Jul. 28, 2014)
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Lousey phone contact

Been on hold since 8am to get a person on line, You think a government that streches over 5000 miles from maine to Hawaii would have someone working.

-by (Jul. 10, 2014)
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robbed by the us government

the irs service sucks just like the us government there both crooks and world bullies

-by (Mar. 5, 2014)
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Customer Service??? There is none!

Can never get a live person on the phone!!!! Just ridiculous!

-by (Feb. 28, 2014)
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Waiting on Refund...

The IRS has no live peopl you can talk to!! Totally sucks. I've called 10 numbers to no avail!!!

-by (Feb. 26, 2014)
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Worst customer service

Rate IRS a zero!! Worst customer service I have ever experience in my life time. The IRS should not call it customer service, call it, we do not give a damn about you!!

-by (Feb. 18, 2014)
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Insane

I can't get a live person no matter which topic I choose! I was told someone else used my sons SS# on taxes so mine was rejected. I need a live person to sort this out!!!

-by (Feb. 3, 2014)
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Where are the forms ?

Rediculous, if you don't have a computer or a printer you are screwed . Here in Kalispell MT I can not find tax forms anywhere .Libraries , post offices . You must have an appointment to talk to the local office at all .What are you supposed to do without forms ? To print all the forms and instructions would be endless

-by (Jan. 23, 2014)
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Poor Service

All of the IRS phone help is awful. The wait was over an hour and I finally had to hang up. I have tried and tried to call these people but can never get through to a person to help with my issue. I tried again today....same thing...no help available for hours on end. I will have to go to the local office and hopefully talk to someone face to face, if they are even allowed to help. With so many people out of work, surely the IRS can find people to hire who can answer the freaking phone in a timely manner. Worst customer service ever!

-by (Jan. 13, 2014)
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IRS does not help

I held the phone yesterday for 1.5 hours after a promised delay of a few minutes. He went away and never came back. I called again this morning. After about 10 minutes, I received a message that my call was cancelled. I will not go into all the other attempts I have made to get an answer to a tax question but do include a wait in line at the Social Security office.

-by (Dec. 6, 2013)
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Horrible experience!

They don't talk to people on the phone! They want you to go there personally with hope that they'll see you!

-by (Sep. 3, 2013)
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PAID...and still getting billed!!

I owed taxes, paid them in full in June, via their e-pay. It is almost Sept. now and they still have not noticed I paid, still sending bills and adding interest and fees to a paid amount! Been on the phone for 2 hrs. now, hung up on once, still on hold..after I was transferred....waiting again...most likely be hung up on again. The IRS is about the most incompetent agency we have! BTW..hitting "0" repeatedly, has done NOTHING!!! Ridiculous!!

-by (Aug. 27, 2013)
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IRS Payments

Tried for 2 days for tax information. Recieved 3 different answers on balance & payment due.

-by (Aug. 21, 2013)
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EIN

Called IRS wait for 2 hours and by the time someone was going to answer whoever did hang up on me. They have really poor services I can't believe I waste all this time for this. My score is ZERO!!!

-by (Aug. 16, 2013)
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What the heck?

Tried to make an online payment agreement. Error message: "We are sorry. We are unable to complete the transaction you requested." Tried to call, once again, they were "Sorry". Nobody at all anywhere to pick up the phone. Urg, have to go to an office location. Great...

-by (Aug. 12, 2013)
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IRS NOT TRUSTWORTHY AT ALL

Had two IRS agents hang up on me, third guy transfered me and I waited for an hour for someone to answer. nothing. Look what the IRS did and denied to those non-profit orginizations and other American Citizens. They cant be trusted any more. they wont even help me with my questions. I dont want them to touch my taxs or personal information because they have and will again take everything from you. Philip Hathaway waterloo, Iowa 50701

-by (Aug. 8, 2013)
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Nightmare

I called for a faxed copy od my W2 to do my finacial aid. I was transferred twice until getting put on hold for over an hour before the number was finally disconnected. This has to be the worst servce in the western world. This stuff is important and they have 3rd world service.

-by (Aug. 7, 2013)
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they suck just keep hitting 0

keep hitting 0 and it will let you talk to someone

-by (Aug. 1, 2013)
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Press "0" zero

OMG....This has been a nighmare..I finally just kept entering "0" zero on the phone, (like mentioned above" and finally talked to a person

-by (Jul. 29, 2013)
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Insane

The system is setup so as not to resolve any issue you may have so that they can continue to charge you interest and late fees

-by (Jun. 27, 2013)
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