IRS Office Customer Service

IRS Office Customer Service Phone Number

Phone Number:1 (800) 829-1040

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Average Customer Rating

Score 1.3
Website: IRS Office Website

IRS Office Customer Service Hours

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Reviews For IRS Office Customer Service (42)

poor customer service

I'm on hold for an hour only to be disconnected. When I call the machine tells me that don't have anyone to talk yo me at this moment regarding issue I am calling for call back on another business day. They don't have a problem getting a hold of me but why can I get a hold of them.

-by (Mar. 23, 2015)

Where is my refund

The website states that most (electronic) will be processed within 21 days. However, I mailed mine on 2/4/15 and it was in review on 2/23/15 and to date no refund date is available. I used to always use electronic service until my information was used by someone other than myself. Why is there no option to speak with a live person?

-by (Mar. 17, 2015)

IRS Run Around

Filed electronically Feb 3. Son filed same on Feb 10. His return was within a week. Mine reads accepted 3 weeks, then under review for over a week. Cant get anyone live and from what I read they will only say "under review' if you do. They need an office that handles customers properly once returns are past the "21 days" they say you can call.

-by (Mar. 3, 2015)


Cannot get a live person on the phone!

-by (Feb. 19, 2015)

how can you talk to someone

Poor assistance right up there with vets getting appointment.

-by (Feb. 4, 2015)

IRS Phone #

What number and procedure are you people using that are actually getting through. I have tried to 1040 number and can't get anything.

-by (Feb. 2, 2015)

Waiting on 2 year refund

Customer service sucks I been on this dang blasted phone 2 hours keep transferring me to different ppl I guest they keep transferring me until it's closing time then they can say we're unable to answer ur call we are closed for the day, but I bet each worker their getting their taxes done fast and getting their refunds fast. I kno it's more than one person working for them I'm that darn building

-by (Jan. 22, 2015)

Customer service

IRS owe me 1400 and I still haven't received it but when I had to pay them from working 2 jobs and not enough taxes were taken out they didn't wait in their money I had to pay them right away I've been waiting a year on my money and been on hold today for more than 45 minutes

-by (Jan. 22, 2015)


I have been waiting on line for 5 minutes no one has answered. I know there has to be more than one person working or answering phones

-by (Aug. 27, 2014)


when I called I got through right away. the IRS is easy to work with so is the DMV lol .I don't know what all you people are talking about.

-by (Aug. 5, 2014)

No Help

I have been trying to contact the IRS about a payment issue. Worst experience ever. Never talked to a rep. Only listened to recordings. Very frustrating.

-by (Jul. 28, 2014)

Lousey phone contact

Been on hold since 8am to get a person on line, You think a government that streches over 5000 miles from maine to Hawaii would have someone working.

-by (Jul. 10, 2014)

robbed by the us government

the irs service sucks just like the us government there both crooks and world bullies

-by (Mar. 5, 2014)

Customer Service??? There is none!

Can never get a live person on the phone!!!! Just ridiculous!

-by (Feb. 28, 2014)

Waiting on Refund...

The IRS has no live peopl you can talk to!! Totally sucks. I've called 10 numbers to no avail!!!

-by (Feb. 26, 2014)

Worst customer service

Rate IRS a zero!! Worst customer service I have ever experience in my life time. The IRS should not call it customer service, call it, we do not give a damn about you!!

-by (Feb. 18, 2014)


I can't get a live person no matter which topic I choose! I was told someone else used my sons SS# on taxes so mine was rejected. I need a live person to sort this out!!!

-by (Feb. 3, 2014)

Where are the forms ?

Rediculous, if you don't have a computer or a printer you are screwed . Here in Kalispell MT I can not find tax forms anywhere .Libraries , post offices . You must have an appointment to talk to the local office at all .What are you supposed to do without forms ? To print all the forms and instructions would be endless

-by (Jan. 23, 2014)

Poor Service

All of the IRS phone help is awful. The wait was over an hour and I finally had to hang up. I have tried and tried to call these people but can never get through to a person to help with my issue. I tried again today....same help available for hours on end. I will have to go to the local office and hopefully talk to someone face to face, if they are even allowed to help. With so many people out of work, surely the IRS can find people to hire who can answer the freaking phone in a timely manner. Worst customer service ever!

-by (Jan. 13, 2014)

IRS does not help

I held the phone yesterday for 1.5 hours after a promised delay of a few minutes. He went away and never came back. I called again this morning. After about 10 minutes, I received a message that my call was cancelled. I will not go into all the other attempts I have made to get an answer to a tax question but do include a wait in line at the Social Security office.

-by (Dec. 6, 2013)